:root{--bg-deep:#06090f;--bg-main:#0a0f1a;--bg-card:#111a2e;--bg-sidebar:#0d1424;--border:#1d2a44;--border-bright:#2d3d5a;--text-primary:#f0f5ff;--text-secondary:#94a3b8;--primary:#3b82f6;--primary-glow:#3b82f680;--accent:#06b6d4;--success:#10b981;--error:#ef4444;--warning:#f59e0b;--sidebar-width:260px;--header-height:70px;--transition:all .3s cubic-bezier(.4, 0, .2, 1);--shadow:0 10px 15px -3px #0000004d, 0 4px 6px -2px #0003}*{box-sizing:border-box;-webkit-tap-highlight-color:transparent;margin:0;padding:0}body{background-color:var(--bg-main);color:var(--text-primary);font-family:Inter,sans-serif;line-height:1.5;overflow-x:hidden}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--bg-deep)}::-webkit-scrollbar-thumb{background:var(--border);border-radius:10px}::-webkit-scrollbar-thumb:hover{background:var(--primary)}.layout{min-height:100vh;display:flex}.sidebar{width:var(--sidebar-width);background:var(--bg-sidebar);border-right:1px solid var(--border);z-index:100;height:100vh;transition:var(--transition);flex-direction:column;display:flex;position:fixed}.sidebar-top{padding:1.5rem}.brand{color:var(--text-primary);align-items:center;gap:.75rem;margin-bottom:2rem;font-size:1.25rem;font-weight:700;display:flex}.nav{flex-direction:column;gap:.5rem;display:flex}.nav-link{color:var(--text-secondary);transition:var(--transition);border-radius:10px;align-items:center;gap:.75rem;padding:.75rem 1rem;font-weight:500;text-decoration:none;display:flex}.nav-link i{font-size:1.1rem}.nav-link:hover{color:var(--text-primary);background:#3b82f61a}.nav-link.active{background:var(--primary);color:#fff;box-shadow:0 4px 12px var(--primary-glow)}.sidebar-footer{border-top:1px solid var(--border);flex-direction:column;gap:1rem;margin-top:auto;padding:1.5rem;display:flex}.user-profile{align-items:center;gap:.75rem;display:flex}.user-avatar{background:var(--primary);color:#fff;border-radius:10px;justify-content:center;align-items:center;width:40px;height:40px;font-weight:700;display:flex}.user-meta{flex:1;overflow:hidden}.username{white-space:nowrap;text-overflow:ellipsis;font-size:.9rem;font-weight:600;overflow:hidden}.user-role{color:var(--text-secondary);font-size:.75rem}.logout-btn{color:#ef4444;transition:var(--transition);background:#ef44441a;border-radius:8px;justify-content:center;align-items:center;gap:.5rem;padding:.6rem;font-size:.85rem;font-weight:600;text-decoration:none;display:flex}.logout-btn:hover{color:#fff;background:#ef4444}.main{margin-left:var(--sidebar-width);max-width:calc(100vw - var(--sidebar-width));flex:1;padding:2rem}.main-header{justify-content:space-between;align-items:flex-start;margin-bottom:2rem;display:flex}.header-title h1{margin-bottom:.25rem;font-size:1.875rem;font-weight:700}.subtitle{color:var(--text-secondary);font-size:.95rem}.refresh-btn{background:var(--bg-card);border:1px solid var(--border);color:var(--text-primary);cursor:pointer;transition:var(--transition);border-radius:10px;align-items:center;gap:.5rem;padding:.6rem 1rem;font-weight:500;display:flex}.refresh-btn:hover{background:var(--border);transform:translateY(-2px)}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:1.5rem;margin-bottom:2rem;display:grid}.stat-card{background:var(--bg-card);border:1px solid var(--border);transition:var(--transition);border-radius:16px;align-items:center;gap:1.25rem;padding:1.5rem;display:flex}.stat-card:hover{border-color:var(--primary);box-shadow:var(--shadow);transform:translateY(-5px)}.stat-icon{border-radius:12px;justify-content:center;align-items:center;width:50px;height:50px;font-size:1.25rem;display:flex}.stat-icon.total{color:var(--primary);background:#3b82f61a}.stat-icon.success{color:var(--success);background:#10b9811a}.stat-icon.duration{color:var(--warning);background:#f59e0b1a}.stat-label{color:var(--text-secondary);font-size:.875rem;display:block}.stat-value{font-size:1.5rem;font-weight:700;display:block}.conversations-container{background:var(--bg-card);border:1px solid var(--border);border-radius:16px;overflow:hidden}.section-header{border-bottom:1px solid var(--border);padding:1.25rem 1.5rem}.section-header h2{font-size:1.25rem;font-weight:600}.table-wrapper{width:100%;overflow-x:auto}.conversations-table{border-collapse:collapse;text-align:left;width:100%}.conversations-table th{text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary);background:#0d142480;padding:1rem 1.5rem;font-size:.75rem;font-weight:600}.conversations-table td{border-bottom:1px solid var(--border);padding:1rem 1.5rem;font-size:.9rem}.conversations-table tr:last-child td{border-bottom:none}.conversations-table tr.hover-lift:hover{background:#ffffff05}.badge{border-radius:9999px;padding:.25rem .75rem;font-size:.75rem;font-weight:600;display:inline-flex}.badge.success{color:var(--success);background:#10b9811a}.badge.failure{color:var(--error);background:#ef44441a}.badge.unknown{color:var(--text-secondary);background:#94a3b81a}.text-truncate{white-space:nowrap;text-overflow:ellipsis;max-width:200px;overflow:hidden}.view-details-btn{color:var(--primary);cursor:pointer;transition:var(--transition);z-index:10;touch-action:manipulation;background:#3b82f61a;border:1px solid #3b82f633;border-radius:8px;padding:.4rem .8rem;font-size:.8rem;font-weight:600;position:relative}.view-details-btn:active{background:var(--primary);color:#fff;transform:scale(.95)}.view-details-btn:hover{background:var(--primary);color:#fff}.modal-backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:200;opacity:0;visibility:hidden;pointer-events:none;transition:var(--transition);background:#000c;position:fixed;inset:0}.modal-backdrop.show{opacity:1;visibility:visible;pointer-events:auto}.modal{background:var(--bg-sidebar);border:1px solid var(--border-bright);z-index:201;opacity:0;visibility:hidden;pointer-events:none;width:min(800px,95vw);max-height:90vh;transition:var(--transition);border-radius:20px;flex-direction:column;display:flex;position:fixed;top:50%;left:50%;transform:translate(-50%,-45%);box-shadow:0 25px 50px -12px #00000080}.modal.show{opacity:1;visibility:visible;pointer-events:auto;transform:translate(-50%,-50%)}.modal-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:1.25rem 1.5rem;display:flex}.modal-actions{gap:.5rem;display:flex}.action-icon-btn{color:var(--text-secondary);cursor:pointer;transition:var(--transition);background:0 0;border:none;padding:.25rem;font-size:1.25rem}.action-icon-btn:hover{color:var(--primary)}.modal-close{color:var(--text-primary);cursor:pointer;width:32px;height:32px;transition:var(--transition);background:#ffffff0d;border:none;border-radius:8px;justify-content:center;align-items:center;display:flex}.modal-close:hover{color:var(--error);background:#ef44441a}.modal-content{padding:1.5rem;overflow-y:auto}.modal-stats-grid{background:#ffffff05;border-radius:12px;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:1rem;margin-bottom:1.5rem;padding:1rem;display:grid}.modal-stat .label{color:var(--text-secondary);margin-bottom:.25rem;font-size:.75rem;display:block}.modal-stat .value{font-size:.9rem;font-weight:600}.modal-section{margin-bottom:1.5rem}.modal-section label{color:var(--text-primary);margin-bottom:.75rem;font-size:.9rem;font-weight:600;display:block}.audio-player-card{background:var(--bg-deep);border-radius:12px;align-items:center;gap:1rem;padding:1rem;display:flex}.audio-player-card audio{flex:1;height:32px}.download-audio-btn{background:var(--primary);color:#fff;cursor:pointer;width:36px;height:36px;transition:var(--transition);border:none;border-radius:10px}.download-audio-btn:hover{background:#2563eb}.chat-transcript{background:var(--bg-deep);border-radius:12px;flex-direction:column;gap:1rem;max-height:400px;padding:1rem;display:flex;overflow-y:auto}.chat-row{width:100%;display:flex}.chat-row.user{justify-content:flex-end}.chat-row.agent{justify-content:flex-start}.chat-bubble{border-radius:14px;max-width:80%;padding:.75rem 1rem;font-size:.9rem;line-height:1.4}.chat-row.user .chat-bubble{background:var(--primary);color:#fff;border-bottom-right-radius:2px}.chat-row.agent .chat-bubble{background:var(--border);color:var(--text-primary);border-bottom-left-radius:2px}.chat-meta{color:var(--text-secondary);text-transform:capitalize;margin-top:.25rem;font-size:.7rem}.chat-row.user .chat-meta{text-align:right}.mobile-header{height:var(--header-height);background:var(--bg-sidebar);border-bottom:1px solid var(--border);z-index:150;justify-content:space-between;align-items:center;padding:0 1.5rem;display:none;position:sticky;top:0}.mobile-brand{color:var(--primary);font-size:1.25rem;font-weight:700}.sidebar-toggle{color:var(--text-primary);cursor:pointer;background:0 0;border:none;font-size:1.5rem}.error-state,.empty-state{text-align:center;color:var(--text-secondary);padding:3rem}.error-state i,.empty-state i{opacity:.5;margin-bottom:1rem;font-size:3rem}.reveal{opacity:0;transition:opacity .6s ease-out,transform .6s ease-out;transform:translateY(20px)}.reveal.show{opacity:1;transform:translateY(0)}.spinner{border:2px solid #ffffff1a;border-top-color:var(--primary);border-radius:50%;width:20px;height:20px;animation:.8s linear infinite spin;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}@media (max-width:1024px){.sidebar{visibility:hidden;pointer-events:none;transform:translate(-100%)}.sidebar.open{visibility:visible;pointer-events:auto;transform:translate(0)}.main{max-width:100vw;margin-left:0}.mobile-header{display:flex}.main-header{flex-direction:column;gap:1rem}}@media (max-width:768px){.main{padding:1.5rem 1rem}.stats-grid{grid-template-columns:1fr}.conversations-table thead{display:none}.conversations-table,.conversations-table tbody,.conversations-table tr,.conversations-table td{width:100%;display:block}.conversations-table tr{border-bottom:1px solid var(--border);background:#ffffff03;border-radius:12px;margin-bottom:.5rem;padding:1rem 0}.conversations-table td{text-align:right;border:none;justify-content:space-between;align-items:center;gap:1rem;min-height:2.5rem;padding:.5rem 1rem;display:flex}.view-details-btn{padding:.6rem 1.2rem;font-size:.85rem}.conversations-table td>*{max-width:65%}.caller-info,.text-truncate{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.conversations-table td:before{content:attr(data-label);text-align:left;color:var(--text-secondary);pointer-events:none;flex-shrink:0;font-size:.8rem;font-weight:600}.conversations-table td[data-label=Action]{justify-content:flex-end;padding-top:.75rem;padding-bottom:.75rem}.conversations-table td[data-label=Action]:before{display:none}.view-details-btn{justify-content:center;align-items:center;min-width:100px;min-height:44px;padding:.75rem 1.5rem;font-size:.9rem;display:flex}}.agent-form-container{background:var(--bg-card);border:1px solid var(--border);border-radius:16px;padding:2rem}.form-group{margin-bottom:1.5rem}.form-group label{color:var(--text-secondary);margin-bottom:.5rem;font-weight:600;display:block}textarea,input[type=text],input[type=password],select{background:var(--bg-deep);border:1px solid var(--border);width:100%;color:var(--text-primary);transition:var(--transition);border-radius:10px;padding:.75rem 1rem;font-family:inherit}textarea:focus,input:focus{border-color:var(--primary);outline:none;box-shadow:0 0 0 2px #3b82f633}.save-btn{background:var(--primary);color:#fff;cursor:pointer;transition:var(--transition);border:none;border-radius:10px;padding:.75rem 1.5rem;font-weight:600}.save-btn:hover{box-shadow:0 4px 12px var(--primary-glow);transform:translateY(-2px)}.settings-grid{flex-direction:column;align-items:stretch;gap:1.5rem;max-width:1000px;margin:0 auto;padding-bottom:3rem;display:flex}.settings-card{background:var(--bg-card);border:1px solid var(--border);transition:var(--transition);border-radius:16px;overflow:hidden}.settings-card:hover{border-color:var(--border-bright);box-shadow:0 10px 30px #0000004d}.settings-card-header{border-bottom:1px solid var(--border);background:#0d142499;align-items:center;gap:1.25rem;padding:1.25rem 1.5rem;display:flex}.header-icon{width:42px;height:42px;color:var(--primary);background:#3b82f626;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;font-size:1.25rem;display:flex}.header-text h2{color:var(--text-primary);margin:0 0 .2rem;font-size:1.15rem;font-weight:600}.header-text p{color:var(--text-secondary);opacity:.8;margin:0;font-size:.85rem}.settings-card-body{padding:2rem}.field-desc{color:var(--text-secondary);border-left:2px solid var(--border);margin-top:.75rem;padding-left:.25rem;font-size:.85rem;line-height:1.5}.save-btn.full-width{width:100%}.form-actions{justify-content:flex-end;margin-top:.5rem;display:flex}.header-actions{align-items:center;display:flex}@media (max-width:768px){.settings-card-body{padding:1.25rem}.header-actions{display:none}.form-actions{z-index:10;position:sticky;bottom:1.5rem}.form-actions .save-btn{width:100%;box-shadow:0 10px 25px #00000080}}.login-page{color:#e6f2ff;background:linear-gradient(135deg,#0a0f1a 0%,#0f1726 100%);justify-content:center;align-items:center;min-height:100vh;font-family:Inter,Segoe UI,system-ui,sans-serif;display:flex;position:relative;overflow-x:hidden}.login-page:before{content:"";pointer-events:none;z-index:-1;background:radial-gradient(circle at 20%,#4da3ff1a 0%,#0000 50%),radial-gradient(circle at 80% 20%,#00e0ff1a 0%,#0000 50%),radial-gradient(circle at 40% 80%,#0066cc1a 0%,#0000 50%);width:100%;height:100%;animation:20s ease-in-out infinite float;position:fixed;top:0;left:0}@keyframes float{0%,to{transform:translateY(0)rotate(0)}33%{transform:translateY(-20px)rotate(1deg)}66%{transform:translateY(10px)rotate(-1deg)}}.login-container{-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);background:linear-gradient(#131d33e6,#0f1726e6);border:1px solid #1d2a44;border-radius:20px;width:100%;max-width:420px;margin:1rem;padding:3rem;animation:.8s ease-out slideUp;box-shadow:0 25px 60px #0006}@keyframes slideUp{0%{opacity:0;transform:translateY(30px)}to{opacity:1;transform:translateY(0)}}.login-form h1{text-align:center;color:#e6f2ff;-webkit-text-fill-color:transparent;background:linear-gradient(135deg,#4da3ff,#00e0ff);-webkit-background-clip:text;background-clip:text;margin-bottom:2rem;font-size:2rem;font-weight:700}.login-form .form-group{margin-bottom:1.5rem}.login-form .form-group label{color:#a3b6d1;margin-bottom:.5rem;font-size:.9rem;font-weight:600;display:block}.login-form .form-group input{color:#e6f2ff;box-sizing:border-box;background:#131d3399;border:1px solid #1d2a44;border-radius:12px;width:100%;padding:1rem;font-size:1rem;transition:all .3s}.login-form .form-group input:focus{background:#131d33cc;border-color:#4da3ff;outline:none;box-shadow:0 0 0 3px #4da3ff33}.login-button{color:#0a0f1a;cursor:pointer;background:linear-gradient(135deg,#4da3ff,#00e0ff);border:none;border-radius:12px;width:100%;padding:1rem;font-size:1rem;font-weight:600;transition:all .3s}.login-button:hover:not(:disabled){transform:translateY(-2px);box-shadow:0 15px 30px #4da3ff4d}.login-button:disabled{opacity:.7;cursor:not-allowed}.login-form .error{color:#ff6b6b;text-align:center;background:#ff6b6b1a;border:1px solid #ff6b6b33;border-radius:8px;margin-bottom:1rem;padding:.75rem}.login-footer{text-align:center;color:#64748b;margin-top:2rem;font-size:.9rem}.loading-indicator{text-align:center;color:var(--text-secondary);justify-content:center;align-items:center;gap:.5rem;padding:1.5rem;display:flex}.infinite-sentinel{height:1px}.message{border-radius:10px;align-items:center;gap:.5rem;margin-bottom:1.5rem;padding:1rem 1.25rem;display:flex}.message.success{color:var(--success);background:#10b9811a;border:1px solid #10b98133}.message.error{color:var(--error);background:#ef44441a;border:1px solid #ef444433}.form-row,.super-admin-form-row{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;display:grid}button.logout-btn{cursor:pointer;width:100%;font-family:inherit}.download-audio-btn{justify-content:center;align-items:center;text-decoration:none;display:flex}.login-error-inline{color:var(--error);background:#ef44441a;border:1px solid #ef444433;border-radius:8px;padding:.75rem 1rem}.detail-item{color:var(--success);background:#10b9811a;border:1px solid #10b98133;border-radius:8px;padding:.75rem 1rem}.agent-form-container h2{margin-bottom:1.5rem;font-size:1.25rem}